FAQ

Frequently Asked Questions

What is Flypie?

Flypie is a specialized sales outsourcing partner designed for the healthcare industry. We help clinics, hospitals, and healthtech companies convert international leads into booked patients through multilingual sales teams, CRM workflows, and performance-based pricing.

How is Flypie different from a traditional call center?

We’re not a call center. Flypie is a healthcare-focused sales engine. Our teams are medically trained, CRM-integrated, multilingual, and built to manage the entire lead-to-patient conversion journey not just answer calls.

What services does Flypie provide?

We offer sales outsourcing, CRM setup and optimization, lead nurturing, multilingual sales support, and strategic sales consulting. Our services are tailored to the healthcare sector and focus on converting existing inquiries into revenue.

Do you generate leads, or only convert them?

We focus on conversion, not generation. That means we take the leads you already have from ads, web traffic, referrals, or partners and make sure they don’t go to waste. We qualify, nurture, and close them using expert sales teams.

What languages do your sales teams support?

Our core languages are English, Arabic, French, and Spanish. We can support additional languages on request, depending on the markets you're targeting.

How do we get started?

Book a strategy call or request a proposal through our site. We’ll evaluate your sales goals, lead sources, and workflow to build a custom plan. From there, onboarding can begin within days.

How long does onboarding take?

Typical onboarding takes 7–14 business days, depending on your tech stack and the number of services needed. This includes script finalization, CRM setup, and agent training.

Can you integrate with our existing CRM?

Yes. We’re CRM-agnostic and can work with most major platforms, including HubSpot, Zoho, Pipedrive, Salesforce, and others. If you don’t have a CRM, we can provide one.

How is Flypie priced?

We offer multiple pricing models:

‍Performance-Based: You only pay for results (e.g., booked patients)

Retainer Model: Fixed monthly support

Custom Packages: Tailored mix of services for your goals

What does “performance-based” mean?

You only pay when we deliver measurable outcomes, typically patient bookings or qualified conversions. It’s low-risk and results-focused.

Are there setup fees?

Some onboarding packages may include a one-time setup fee, depending on CRM needs or the complexity of your service structure. We’ll clarify everything in your proposal.

Is Flypie HIPAA and GDPR compliant?

Yes. All workflows, data storage systems, and communication processes follow HIPAA and GDPR guidelines. We use secure CRM platforms and train our agents on compliance and patient confidentiality.

How do you protect client and patient data?

We use encrypted platforms, access controls, and secure communication channels. No personal or medical data is shared without authorization, and we comply with regional data regulations.

How do you measure performance?

We track performance via CRM dashboards, KPIs, and weekly or monthly reports. You’ll see real-time insights on response rates, conversion rates, follow-up activity, and campaign ROI.

Can we track lead and sales progress in real-time?

Yes. We provide real-time CRM access with full visibility into every lead stage from inquiry to booking. You’ll know what’s happening and where every opportunity stands.